Peggy Li Creations Customer Service

Contact Me:
Email is the best way to reach me with any question.
(I usually answer same day!)
Jewelry is made in San Francisco, CA.

General Information
Most jewelry designs are made to order, with several handmade jewelry designs or jewelry requiring handcrafted elements, please allow 7-10 business days for me to fill your order (not including shipping time). You will be notified via email when your order ships. For orders whose shipping address is within California, you will be charged local sales tax of 8.75% on your purchase.

Question about SHIPPING?
Please refer to the Shipping Policy page.

Question about RETURNS/repairs/exchanges?
Please refer to the Return Policy page.

Question about Custom Orders?
Yes, I love working with customers to create unique handmade jewelry and jewelry designs. Looking for a special piece for your wedding? Looking for clip on earrings? Please email me at to get the ball rolling!

Looking for a Gift Certificate?
Purchase e-gift certificates in $25, $50, and $100 increments. See Gift Certificates.

Jewelry Care/Cleaning
Jewelry is made of sterling silver, 14k gold-filled (14k gold bonded over base metal), vermeil plate (24k gold over silver), or 14k gold. Any exceptions will be noted. I highly recommend storage of your jewelry in the ziplock bag they are sent with to prevent tarnishing. You may also include an anti-tarnish strip in the bag.

To clean your items, use a soft silver polishing cloth to gently bring back shine -- do not clean pearls or gemstones in liquid or expose to chemicals.

The Materials I Use
Sterling silver: Sterling is a term that refers to an alloy of silver that contains 92.5% pure silver and 7.5% other metals, usually copper.

Bali silver: Many of the charms and components I use are handmade by artisans from Bali. The Balinese have a long tradition of craftmanship and artistry in metals. The Bali silver I use is sterling or even higher silver content.

Vermeil : Most of the items marked "vermeil" on the website refers to the fact that the item is a gold plate over sterling silver. The company I use creates "vermeil style" gold plate that is 40 micro inches of 98.5% pure gold plated over sterling silver with a fine layer of nickel in between. This is durable and keeps the items more affordable. FTC specifies that items 100 microns thick may be called "vermeil".

I use a lot of components made in Bali in sterling silver from local Bay Area company Nina Designs, who specialize in Silver Pendants, Charms & Jewelry Findings.

14k gold-filled (from the Rings and Things website): is made by using heat and pressure to apply a layer of karat gold to a base of less costly metal. This produces a surface with karat gold. The minimum layer of karat gold must equal at least 1/20 of the total weight of the item.

For more information on various metals used in jewelry, please visit the Rings and Things website guide here.

Store Policies
Please review our Privacy Policy and Terms & Conditions.

"Hi Peggy! I just wanted you to know I received the turquoise necklace today, and it is just gorgeous! I can't wait to wear it out!" -- Jennifer, MO